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STANDARD TERMS AND CONDITIONS OF SALE


TERMS

These terms and conditions shall constitute the entire agreement between Spill Hero and the purchaser, and shall be governed by and construed according to the laws of the state of California and the United States of America.


ORDERS

All orders must be received in writing by fax, email, web or EDI. A purchase order number is required where applicable. Most orders will be shipped within seven working days after receipt of order. Special orders may take longer. All orders requiring rush delivery dates or special product packaging must be agreed upon prior to acceptance of order. No cancellations will be allowed on stock or custom orders once received by Spill Hero. Invoice dating begins at time of shipping. Any quantity discount pricing applies to individual items and individual shipments only.


TERMS OF SALE

All international orders are to be prepaid by check, major credit card, wire transfer, or bank draft. The customer is responsible for bank wire transfer fees. All domestic orders will have the same conditions unless prior arrangements have been made through Spill Hero’s Credit Department. All applicants for open account status shall submit required credit information which will include bank references, trade references, and standard company information.


If credit is granted, the following additional terms and conditions shall apply:

  1. Payment for all products sold on an open account will be due and payable within 30 days of the invoice date,which is the date of shipment.
  2. All amounts over 30 days shall be subject to a service charge of 1.5% per month.
  3. All past-due accounts shall be placed on credit hold until the account is rendered current.
  4. A fee of $25.00 will be charged when a check is not paid by the bank on which it is drawn for reasons such as non-sufficient funds, return to maker, missing signature, account closed, etc.
  5. All orders and shipments shall be subject to the sole approval of Spill Hero’s Credit Department.

PRICES

All published prices are in U.S. dollars and must be paid in U.S. dollars. In the event of a printing error, Spill Hero reserves the right to charge the correct price. Spill Hero works hard to maintain prices, but prices are subject to change due to market conditions.


ESTIMATED FREIGHT

The Sales Order provides an estimated freight amount for reference only and does not represent the final freight charges. For LTL shipments, the estimate is based on current carrier rates and includes only the accessorial charges specifically listed on the quote. The customer is responsible for all actual freight costs, including but not limited to additional accessorials, reweigh/reclass fees, appointment fees, residential or limited-access surcharges, or any other charges assessed by the freight or parcel carrier at the time of shipment or after delivery.


TRANSPORTATION AND FREIGHT CLAIMS

Transportation costs are the responsibility of the buyer unless otherwise agreed upon. Shipping will be prepaid and included on the buyer's invoice. In the event of damage or loss in transit, note the damage on the delivery receipt or bill of lading with the driver. If unable to inspect the product at the time of delivery, write "Subject to Inspection" on the delivery receipt or bill of lading with the driver. In addition, Spill Hero must be notified of any damage or loss in writing within seven (7) days of order receipt. Please include as much information as possible on your notification to assist in freight claims. If “freight collect” is requested, the buyer will be responsible for filing a claim for loss or damage with the carrier, and payment must be made to Spill Hero in full. Any non-standard shipping or delivery requirements must be noted at the time of order. Accessorial charges are the responsibility of the buyer.


RETURN OF GOODS

No items are returnable without prior authorization from Spill Hero. No returns will be considered after a period of thirty days has elapsed from the original shipment date. All goods must be accompanied by return goods authorization and/or return goods authorization number, which must be obtained from our Sales Department. No unauthorized returns will be accepted. Product will be shipped back to the purchaser at purchaser’s expense.


Last Updated: 2025-11-14